Good Fighting Makes Better Projects

Every project manager knows that moment—when the air gets thick with tension, stakeholders dig in their heels, and what should be a simple decision becomes an intricate dance of competing interests.

Mar 9, 2025
notion image

The Five Faces of Negotiation

Accommodating is like when you let your friend have all the cookies because you're worried they won't play with you anymore. I used to do this when I first became a project manager—saying yes to every request just to keep everyone happy. Sure, people liked me, but my teams ended up exhausted and our work suffered. It was like giving away all my toys and having nothing left to play with myself.
Avoiding is playing hide-and-seek when there's a problem, but never actually coming out of hiding. During one massive software project, I pretended not to see the conflicting needs of different departments. Three months later, we discovered our "invisible" problem had grown into a monster that took six extra weeks to fix. The temporary quiet wasn't worth the eventual avalanche.
Competing is grabbing all the building blocks and declaring "Mine!" I've seen senior PMs win every resource battle through sheer force, only to discover later that no one wants to help when their tower starts wobbling. One colleague secured every dollar for his infrastructure project but found himself alone when things got tough—his victory left him with all the pieces but no helping hands.
Compromising seems fair on the surface—"You get half the sandbox, I get half." But sometimes both halves are too small to build anything good. I once brokered a "fair" compromise between our marketing and development teams, resulting in a product that was neither feature-rich nor well-constructed. We learned that slicing everything down the middle often means nobody gets a proper-sized piece.
Collaborating is the magic of saying "Let's build something amazing together with ALL our blocks." When our app redesign hit a wall because of conflicting priorities, instead of forcing everyone to give up something important, I brought everyone to the playground together. We didn't just share our toys—we reimagined what we could build together.
What emerged wasn't a half-baked creation but something more innovative than either team could have built alone—like discovering you can make a rocket ship when one person had wheels and another had wings.

The Collaborative Difference

As project managers, we're not just another voice in the argument but conductors of the entire negotiation orchestra. Our unique position lets us champion the project's success while ensuring each stakeholder feels their perspective matters—not by taking sides, but by revealing how seemingly competing interests can harmonize into something greater than their sum.
Project conflicts aren't failures but inevitable intersections of diverse perspectives. The real question isn't how to avoid these tensions but how to harness their energy. When approached with genuine curiosity and respect, conflicts become the forge where ordinary solutions are hammered into extraordinary ones, where the project pivots from adequate to exceptional.
When facing your next standoff, resist the easy paths of avoidance, force, compromise, or excessive accommodation. Instead, see conflict as an invitation to collaborate more deeply—to understand the problem from angles no single person could see alone. In project management, our most brilliant achievements don't come from sidestepping disagreements but from transforming them into the very catalysts that spark innovation and drive breakthrough results.